Shipping Information

Free Shipping for retail orders $99 or more!

Customer Service Hours

Monday through Friday 10:30AM to 7:00PM EST.

We will always respond to your questions and concerns with in 24 hours.

Phone: 866.THE.DAWG (866.843.3294)
Fax: 720.214.2668
2016 UPS Shipping Information

Below are the guaranteed transit times for shipments from our location as provided by  The days leading up to Christmas are by far the busiest days for the freight companies and this can cause unexpected delays.  In addition, weather events between our location in Colorado and your home could cause delays too so make sure you give yourself extra time!  Call us if you have any questions or concerns with getting your orders by a certain date.


PoolDawg offers FREE SHIPPING on all orders over $99. This offer is for ground service to the 48 contiguous United States using UPS or USPS. Offer not valid for orders shipping to AK, HI, PR, GU or any domestic or international locations outside of the 48 contiguous states.

Place your in-stock order before 1:00 pm MST Monday through Friday, and your order will be rushed out the door that same day. As long as your request is in stock we guarantee the very best turn-around time. If for some reason we don't get it out that day, we'll make sure to contact you in the event of a stock outage or other delay.  Please note that PoolDawg reserves the right to require a signature on any package.  In addition, please be aware that UPS will require a signature based on the individual driver's discretion.

Regular ground shipping within the 48 contiguous United States takes any where from 1 to 6 business days. Time in transit quotes and scheduled delivery dates can be located at the UPS web site once you receive confirmation of shipment and a tracking number has been issued. Please note that Saturday and Sunday are not considered business days by UPS or USPS.

Shipping charges may be calculated by adding items to the shopping cart, entering your zip code, choosing a shipping method and clicking the calculate shipping button. Please be advised that only collects sales tax for orders originating from the state of Colorado. Customers placing orders from any other state or country are responsible for any taxes or tariffs that their local governments may apply.