QUESTIONS OR ORDERS? CALL 1.866.843.3294

Shipping Information

Free Ground Shipping for orders $99 or more!

At PoolDawg we pride ourselves in having the best turnaround time we can when it comes to shipping. We offer same-day order processing (up to 3pm EST) from the warehouse, free shipping for orders over $99, and a number of shipping options to make sure your package gets to you safely and quickly.

If you have any questions or concerns about receiving an item by a certain date/time please call us at 866-843-3294!

Outbound Delivery When Ordered by 1pm

Place your in-stock order before 3:00 pm EST, Monday through Friday, and your order will be rushed out the door that same day! If for some reason we don't get it out that day, we'll make sure to contact you or upgrade your shipping method to meet or exceed your original expected delivery date. Note that orders with tip changes, engravings, or other customizations can take an extra day or two to ship.

Here is the UPS Ground transit time map that applies to our FREE SHIPPING method for orders over $99:

UPS Ground Shipping Map

If you need to get your package faster you can select expedited shipping for 3 Day, 2nd Day and Overnight services at an additional charge. Shipping charges may be calculated by adding items to the shopping cart, entering your zip code, choosing a shipping method and clicking the calculate shipping button.

* As of March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee. This means that shipping refunds for late deliveries, including expedited services, will not be issued.

Faster Shipping Options

USPS First Class Mail options are generally the cheapest way to go for shipments under .7 pounds and usually take about a weeks’ time. Priority mail will be delivered in 2-4 business days.

*Please be aware that the US Postal Service has been very inconsistent with their delivery times and tracking updates. If you need the items fast, we highly recommend using UPS shipping methods!

Regular ground shipping within the 48 contiguous United States takes anywhere from 1 to 6 business days. Time in transit quotes and scheduled delivery dates can be located at the UPS web site once you receive confirmation of shipment and a tracking number has been issued. Saturday and Sunday are not considered business days by UPS or USPS.

UPS & USPS Shipping Options
International Shipping

PoolDawg.com only collects sales tax for orders originating from the state of Colorado. Customers placing orders from any other state or country are responsible for any taxes or tariffs that their local governments may apply.

Signiture Required

Weather events between our location in Colorado and your home could cause delays so make sure you give yourself extra time if possible! Call us if you have any questions or concerns with getting your orders by a certain date. Please note that PoolDawg reserves the right to require a signature on any package. Typically orders over $200 - $300 will need to be signed for. In addition, please be aware that UPS will require a signature based on the individual driver's discretion.

Weather Delays
Customer Service Help

Customer Service Hours
Monday through Friday 10:30AM to 7:00PM EST.
We will always respond to your questions and concerns with in 24 hours.
Phone: 866.THE.DAWG (866.843.3294)
E-mail: info@pooldawg.com

2020 UPS Shipping Information