Customer Service

There's quite a bit of stuff on our customer service page, so to make it easier, we've created a few of those "frequently asked questions" to help you sift through the info. You can also just scroll down, but its a pretty long read, so we really recommend using those question links.

Before we get into that though, yes we do offer Free Shipping. If your retail order is $99 or more and you're shipping to the lower 48 United States, we'll throw in ground shipping for free (Note: This offer does not apply for APA league operator wholesale pricing).

Customer Service Hours

Monday through Friday 10:30AM to 7:00PM EST.

We will always respond to your questions and concerns with in 24 hours.

Phone: 866.THE.DAWG (866.843.3294)
Fax: 720.214.2668
E-mail: [email protected]

International Ordering

PoolDawg ships products all over the world. The list is too long to display here, so if you want to check, just use our shipping calculator in your shopping cart. Please note that in some cases where we are not able to verify the billing address of the credit card, you will be asked to provide us with additional information. If your country isn't on the list, we can still ship to you, but we will require you to send payment via Western Union. Just email us at [email protected] for details. Please be aware that you are responsible for any applicable duties and taxes from your local government.

How To Order Online

Choose your product or products:

  1. Choose an item you would like to purchase and click the image or product name to open the product details page.
  2. Select the appropriate weight, size or color and quantity.
  3. Click "add to cart".
  4. Add any additional items by clicking the Products Navigation buttons.

When you are ready to check out:

  1. Click the "Checkout" button on the shopping cart page
  2. Enter your billing information / shipping information
  3. Click the "Submit" button
  4. Verify your billing information and product information
  5. Enter your credit card information where requested (don't worry, we use top of the line SSL encryption for your safety and security)
  6. Select "Check Out"
  7. Print a copy of your order for your records

Email and Order Confirmations

Once you place your order, you will receive an order confirmation within a few minutes letting you know that we've received your order. Typically within one business day, you'll receive a second email letting you know that your order has shipped. This email will include a UPS tracking number.

Aside from your order and shipping confirmation emails, you may receive an email that says your order is on hold pending further review. This can happen when your billing information doesn't match what your credit card company has on file. If you receive this email, just call us toll free at 866-843-3294 and we'll get the order straightened out and on its way to you.

Please note: Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancelation.  Additionally, products and packaging do change from time to time.  We make every effort to keep our pictures and specifications up to date, but if you have any questions about a product, don't hesitate to call or email us.

How To Order Offline

Call us direct with your order:
866-THE-DAWG (866-843-3294)

Mail your order to:
PO Box 552
Lafayette CO 80026

Fax your order to:

Track Your Order

Tracking your order from PoolDawg is simple! We will email you a tracking number once your order has been shipped. To check on the status of your order go to and enter your tracking number. If you encounter any problems call us at 866-THE-DAWG (866-843-3294)

Payment Options

PoolDawg accepts VISA, MasterCard, Discover, American Express, PayPal and Bill Me Later. In addition, you can mail us a check or money order to the address above. Please allow an additional 7-10 business days for any personal checks.

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs. You can find our entire privacy policy here.